To: Board of Supervisors
From: Child Support Services
Agenda Section: Consent
Vote Requirement: Majority
SUBJECT:
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Professional Services Agreement with Maximus US Services Inc. from May 2025 Through June 2026
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RECOMMENDATION(S):
Recommendation
That the Board of Supervisors:
1. Approve the attached Professional Services Agreement between Maximus US Services Inc. (Maximus) and North Coast Regional Department of Child Support Services (NCRDCSS) for fiscal year (FY) 2024-25 through FY 2025-26; and
2. Authorize the Department of Child Support Services Director, or a designee there of, to execute the attached Professional Services Agreement by and between Maximus and NCRDCSS For FY 2024-25 through FY 2025-26; and
3. Authorize the Department of Child Support Services Director, or a designee there of to execute any and all subsequent amendments, certifications, attestations and documents directly associated with the attached Professional Services Agreement with Maximus; and
4. Direct the Clerk of the Board to provide NCRDCSS with one certified copy of the Board Order pertaining to this item.
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STRATEGIC PLAN:
This action supports the following areas of your Board's Strategic Plan.
Area of Focus: Workforce & Operational Excellence
Strategic Plan Category: 3001 - Support a well-trained workforce
DISCUSSION:
On June 10, 2024, NCRDCSS entered an agreement with Maximus US Services, Inc. to assess the business processes of case management and provide recommendations for improvements. Maximus has performed Child Support consulting work in many child support programs, are experienced with the complexities of the work required and have worked to implement many of the same key priorities in other departments that NCRDCSS has identified for improvement efforts. During the engagement and assessment, Maximus staff conducted interviews with staff, learned the current workflow of the case management work and provided a detailed evaluation and reco...
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