To: Board of Supervisors
From: Child Support Services
Agenda Section: Consent
SUBJECT:
title
Memorandum of Understanding with Napa County Child Support Regarding the Designation of a Napa County Child Support Specialist to provide services for North Coast Regional Department of Child Support Services
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RECOMMENDATION(S):
Recommendation
That the Board of Supervisors:
1. Approve, and authorize the Director of North Coast Regional Department of Child Support Services (NCRDCSS) to execute the attached memorandum of understanding (MOU) between North Coast Regional Department of Child Support Services and Napa County Child Support Services for case manager services; and
2. Authorize the Director of NCRDCSS, or a designee thereof, to execute any and all subsequent amendments to the attached memorandum of understanding with Napa County Child Support Services, after review and approval by County Counsel, Risk Management and the County Administrative Office.
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SOURCE OF FUNDING:
Child Support Services (1380)
DISCUSSION:
The North Coast Regional Department of Child Support Services (NCRDCSS) currently provides child support services for Humboldt and Trinity counties, with Humboldt as the lead county. There are 18 Child Support Specialist (CSS) positions allocated to NCRDCSS of which, six are vacant. The CSS is the front-line case manager for families engaged in the child support program. Being only 2/3 fully staffed in the CSS position is putting NCRDCSS at risk of failing key performance time frames and activities, which will eventually affect the quality of service experienced by customers and the public.
While the Department is actively working to fill these vacancies, it has been difficult to recruit qualified applicants. A recent recruitment effort to fill four of the Child Support Specialist vacancies resulted in only one new hire. Training for a new Child Support Specialist to become responsible for a caseload takes a minimum of six mont...
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