To: Board of Supervisors
From: DHHS: Social Services
Agenda Section: Consent
Vote Requirement: Majority
SUBJECT:
title
Purchase Agreement with the California Statewide Automated Welfare System Consortium Regarding the Provision of Additional Software Licensing for the Humboldt County Customer Service Center
end
RECOMMENDATION(S):
Recommendation
That the Board of Supervisors:
1. Approve, and authorize the Department of Health and Human Services - Social Services Director, or a designee thereof, to execute the attached purchase agreement with the California Statewide Automated Welfare System Consortium regarding the provision of additional software licensing for the Humboldt County Customer Service Center in an amount not to exceed One Hundred Thousand Three Hundred Six Dollars and Twenty-Two Cents ($100,306.22) for the period of August 1, 2023 through June 30, 2025;
2. Authorize the Department of Health and Human Services - Social Services Director, or a designee thereof to execute any and all subsequent amendments to the attached purchase agreement with the California Statewide Automated Welfare System Consortium, after review and approval by County Counsel, Risk Management and the County Administrative Office; and
3. Direct the Clerk of the Board to provide the Department of Health and Human Services - Contract Unit with one (1) fully executed certified copy of the Board Order related to this item.
Body
SOURCE OF FUNDING:
Social Services Fund (1160-511)
DISCUSSION:
The Humboldt County Department of Health and Human Services - Social Services' ("DHHS - Social Services") Customer Service Center began operating as a Call Center in December 2012 in order to provide more efficient customer service in a task-based model. DHHS - Social Services has continued to experience increased caseloads in the CalFresh and Medi-Cal programs.
The Customer Services Center became a Regional Call Center with the implementation of Covered California starti...
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